Your questions answered!

***About Ella/Max/Kamaria***

Can you/Kamaria come to Panfu now?
Just like you, we go to school and have homework to do, so we’re not always free to come to Panfu. It wouldn’t be fair to all Pandas if we made dates with some of you. We come over as a surprise so everybody has the same chance to meet us. :) We look forward to meeting you!

Sometimes you can see in Twitter when we’re online, so it’s good to get an account there, or if you’re under 13 ask you parent/big sibling to become our friend there. Then you can sometimes see when we appear online.

When will you or Kamaria come to Panfu?
Unfortunately we can’t say very much in advance when we’re online, because so many Pandas start asking questions we can’t possibly help everyone at once,  and someone gets dissapointed or sad. One of us comes over almost every other day, so if you log in often you’re bound to meet us some day. :)

Why do you have red writing in the speech bubbles? Why are you on level 99?
Me, Max and Kamaria are the official Panfu reporters, so we have a few extra qualities. ;) It’s easier for you to see our answers, when the writing is red, so the Panfu team decided to make it automatically so. Also we’re testing some new level features sometimes, so we’ve been set to level 99 already.

Unfortunately others can’t get red writing or levels higher than 50 at this moment. There are some Pandas with similar names as us. When you meet us in Panfu you can check if we have level 99, and the red writing, and you can be sure, that it’s the real Ella/Max/Kamaria. ;)


***About Gold Memberships and requests for free stuff***

Can I be a Gold Panda? Why can’t I be a Gold Panda for free?
Ella and I can’t give out Gold Memberships or other gifts for free unless you win one of our competitions where that is the prize. Remember to read the blog every day so you don’t miss the latest competitions and our news on Gold Panda Days! :)

You can read why the Gold Membership has to cost a little bit in this link. Please don’t ask for freebies in the comments, because they won’t be published.


***Technical issues***

Max and I can’t answer issues with your accountsnewsletters, e-mails, passwords, usernames being locked, payment, or technical problems in the game or quests. Please e-mail the Panfu team, and explain your problem clearly under this link.


***Right now in Panfu***

When will it snow?
We haven’t been able to forecast the weather, but it does seem to be close. I’m sure by Christmas we’ll have a white ground! :D

When will there be more quests?
We’ve told the Panfu team you’ve suggested to make more quests, and we’re hoping soon we’ll get something new. But if you get bored, remember every week something new happens! Right now we have the amazing advent calendar that gives you surprises every day, there are fun stories and activities in the blog, and you can write your own blog, make videos and other fun stuff with our tips in the side bar (under How to). So enjoy!

Can I get past days Christmas calendar presents today?
Unfortunately you can only get them on that same day. The presents change, so try to come around every day! ;)

How can I get the special skis?
If you open the calendar on at least 20 days (click on the stockings and receive your presents), you will get special skis!

The calendar told me I alredy got my presents but I can’t find them. What to do?
* If both items were for your tree house, check in your inventory in your tree house.
* If there was an outfit or a background, look in you player card’s inventory.
* If one of the items was a downloadable colouring picture, it opens up automatically in a new window or tab.
* If you still can’t find it, send an email to the Panfu team, and tell them which day’s present you didn’t get. They will check where it is.

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69 Responses to “Your questions answered!”

  1. samantha taylor Says:

    on the 10 th of december can there be a gold panda day? i wood be sad if it wasnt.

  2. samantha taylor Says:

    oh… or today

  3. Panchu-dude Says:

    wooops

  4. Panchu-dude Says:

    u said u wood be sad well heres a sad face :cry:

  5. Panchu-dude Says:

    lol :lol:

  6. aiden Says:

    On the 25th of december can there be a gold panda day for everyone? I will be sad if there isnt

  7. Panchu-dude Says:

    Ohhh…. Or all this week! If it was i wud be :mrgreen:

  8. Panchu-dude Says:

    :mrgreen:
    :)
    :D
    :l
    :o
    :cool:
    :lol:

  9. Panchu-dude Says:

    :razz:
    :evil:

  10. Panchu-dude Says:

    :twisted:

  11. Panchu-dude Says:

    :mrgreen:
    :)
    :D
    :(
    :cry:
    :razz:
    :evil:
    :twisted:
    :-

  12. Amanta Says:

    Dear Max and Ella,

    Did you get my E-mail?

    If you did write back if you don’t write back then that means that you either didn’t get it or don’t like me costumes:(

    I worked on them a whole week but never mind…


    Hey
    thank you for your email! We were very impressed with your drawings. Unfortunetly the design competion has been over for a while. Why dont you enter the winter drawing contest!
    Be good,
    Ella

  13. gabriele146 Says:

    hi, remember we had the chance to create our own space stories? well mines got picked and it said in the blog every persons story that gets chosen will recieve a badge and only know I have realised I dont have it :( so can you maybe try to do something please? Thanks! :)

    You now have the award – The Panfu Team

  14. sarah78945 Says:

    hah got lava gloves and i get ice diamond i froze myself hehehehe

  15. doggydins123 Says:

    i cant go in my tree house cos when i go in it comes up with the little window that shows all the things you can put in your tree-house and it shows a sign saying happy birthday when its not my birthday and i cant get rid of the little thing that shows the things i put in there please help


    Hey
    Please contact our support team by email: http://www.panfu.com/kontakt.php
    Be good,
    Ella

  16. samantha taylor Says:

    WAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA! how do i make facees.

    Go to the page ‘How to make smiles’ in the help section: http://blog.panfu.com/how-to-make-smileys/

  17. Connor (coolconnor2) Says:

    LET ME BE A BLOGGER PLEASE


    Hey coolconnor2!
    Your blog is in our blog links and is really cool! Next year we will do something with Pandas writing with us so we will need your help then!
    Be good,
    Max

  18. Zsanna Says:

    :=(

  19. Aiden21 Says:

    :mrgreen: hey I love you

  20. Aiden21 Says:

    :!: :!: :!: :!: :!: :!:

  21. MOOFERY Says:

    ok…

  22. Panchu-dude Says:

    If you wanna do a smiley here is what you do

    : ) : D : razz : : evil : : twisted : : mad : : cry : : ( : mrgreen : I can do more but I forgot some

    Oh yes do not put spaces between like me. :) :D :razz: :evil: :twisted: :mad: :cry: :( :mrgreen:

  23. brettbear Says:

    :twisted

  24. brettbear Says:

    hello ella and max

    someone is trying to steal my panda by going on my acount all the time she is called danielrox10078 do you know her if you do panda’s please say he spents my money all the time i’m a member and he’s not i think that’s why


    Hey
    Please contact our support team by email: http://www.panfu.com/kontakt.php
    Be good,
    Max

  25. Samantha396 Says:

    cool

  26. Sandri Says:

    HI MAX AND ELLA AND KAMARIA,…..I’M SO HAPPY THAT YOU CARE ABOUT PANDAS AND YOU REALLY COME TO PANFU,BUT I NEVER SAW MAX AND ELLA,…I ONLY SAW KAMARIA AND WHEN I WAS NEW IN PANFU I THOUGHT IT ISN’T FAIR 2 COME WITHOUT MEETINGS,…..SO,IT ISN’T FAIR 2 COME SUDDENLY,…PLEASE COME WITH MEETINGS,…I BEG U!
    I WONDER THE WRITING CONTEST U WILL MAKE?

  27. Amanta Says:

    ok Ella i will do that and thx for placing my blog on your link list;)

  28. Amanta Says:

    Hey Ella how do i get a picture like you do please tell me it will make my blog bit better ;)

    Amanta.

    (Do check my blog out againg ;) )

  29. Amanta Says:

    Oh oh I know you will be my quest!!! Hows that?

    maybe Saturday 11th?

    If not then just say ;)

  30. Amanta Says:

    Oh ye and by the way you know underwater school?
    Ye when will the other two rooms be dumped dry?

    Because i am getting quite bored and you know i want to explore! ;)

  31. 5livbear5 Says:

    i have not gotten my past present yesterday and today !!!!!1 what do i do???!?!??!


    Hey
    Please contact our support team by email: http://www.panfu.com/kontakt.php
    Be good,
    Ella

  32. thomasafb Says:

    Dear Ella and Max, i sent you a Panfu christmas video a few days ago but I’m not sure if you recived it! :(


    Hey thomasafb!
    We have not recieved your videa :( Please send it to community@panfu.com. Have fun in Panfu!
    Be good,
    Max

  33. thomasafb Says:

    Dear Ella and Max. Did you recive my Panfu christmas video? :(

  34. misa-princess Says:

    panfu is the best of the best! This is my FAVORITE site besides youtube! :-D

  35. misa-princess Says:

    if there was a top 10 best kid sites, panfu would win for sure! :-D

    Keep up the great work, Max and Ella! (-;

  36. 5livbear5 Says:

    :{D:

  37. lily6785 Says:

    to max and ella.
    on panfu are pandas aloud to have gf and bf if not i have seen a lot of pandas asking for one.
    love lily6785

  38. Lauren Says:

    Hey will you guys please come on panfu and visit us as soon as you get this? I have seen you before and your cool
    The pokopets quest wont work for me please help, i have emailed you but you didnt help =-(


    Hey Lauren,
    Please contact our support team by email: http://www.panfu.com/kontakt.php
    Be good,
    Max

  39. hannahcarly Says:

    PLZ let it be gold package pllllllllllllllllllllzzzzzzzzzzzzzzzzz il be sad for 7 days plz plz plz

  40. pinkpanther23 Says:

    hey max and ella i want an easy quiz for the blog please and can the prize be a week of gold panda

  41. pinkpanther23 Says:

    i mean not for week please

  42. emzo Says:

    Hi! i just wanted to say that ive heard panda’s sayin they hate da new look i dont hate it but i find it a bit weird how all the clothes dont fit please make sure we can still wear eyelashes we need the girl power!!!
    :P :D thanks

    emzo…

  43. emzo Says:

    by the way the eyelashes are like mastarshars because they appear half way down are face why is that?
    thanks again :) ;) :P xD :) (

  44. emzo Says:

    :D

  45. emzo Says:

    ;) :P :@ XD

  46. emzo Says:

    how’d ya do the green smiley face and they devil panchu???

  47. sasha Says:

    i am a gold panda but on some things i dont get them! whats wrong and why is that? PLEASE HELP ME!!!

  48. sasha Says:

    oops my last comment wasnt a comment it was a question to panfu. OOPS SORRY

  49. sasha Says:

    i have the same problem as doggydins123 please help!!!

  50. sasha Says:

    on my first comment when i said things by things i ment the stuff for the levels.

  51. RAL2000 Says:

    i put a date of birth on my profile and now a complete diffourant one is on it
    how do i change the date of birth???


    Hey Ral2000!
    Please contact our support team by email: http://www.panfu.com/kontakt.php Have fun in Panfu!
    Be good,
    Ella

  52. hannahcarly Says:

    it came true

  53. DJHannah Says:

    Ella and max,can you kindly aswer my message like Ral2000?

  54. cuttlesq Says:

    I was wondering if your bolly runs away would you ever get it back? Because my brother keeps going on my account and does all this cray stuff.I dont know whats he doing I mean who knows what he says, then one day I went on my account and my bolly wasnt there!?! He said my bolly probably ran away. Is there any way to get it back once it runs away?

  55. LissaMissa Says:

    When u get those things with the levels and ur not gold put u will get the gold package later then we should get those things that we have missd.

  56. james Says:

    can gold pandas be free

  57. chelsea61 Says:

    there should be a gold day and what i mean by that is………….

    EVERY SPEICAL DAY EVERYONE SHOULD BE A GOLD PANDA

    :/ :0 :)

  58. chelsea61 Says:

    there should be a gold day and what i mean by that is………….

    EVERY SPEICAL DAY EVERYONE SHOULD BE A GOLD PANDA

  59. chelsea61 Says:

    i have 2 questions

    1st
    im am stuck on finding the swimming suit

    2nd
    why do only gold pandas get to buy everything

  60. jadey1 Says:

    My date of birth is wrong what do i do?


    Hey jadey1
    Send me your Pandaname and what your date of birth should be :)
    Be good,
    Ella

  61. poppylott Says:

    well max,ella and kamaria are very nice giving us free gold days so i have to say there the best ever they make panfu so great and new ideas we have fun games free moderated chat

  62. poppylott Says:

    max,ella and kamria ate awsome they make panfu great

  63. Tortellini Says:

    when is the next costume cometition?

    can you reply please?

    love tortellini (i hope you like tortellini)

  64. Tortellini Says:

    LET ME BE A BLOGGER PLEASE

  65. Selena Says:

    How do you change your birthday date

  66. kigc2001 Says:

    my pass is billy1 and my name is kigc2001 keep pass same im still gona go on it

  67. maclean593 Says:

    how do u chage your panfu birthday

  68. maclean593 Says:

    my panfu birthday is wrong what do i do

  69. Marshmallo57577 Says:

    Dear Max and Ella,
    Is there any way of getting your bolly back because i was doing a quest and it came up with a sign saying something about the pet shop, I didn’t get to read it all though because by accident I clicked away. Please help!

    Marshmallow
    xx