Posts Tagged ‘questions’

Your questions answered!

Tuesday, December 7th, 2010

***About Ella/Max/Kamaria***

Can you/Kamaria come to Panfu now?
Just like you, we go to school and have homework to do, so we’re not always free to come to Panfu. It wouldn’t be fair to all Pandas if we made dates with some of you. We come over as a surprise so everybody has the same chance to meet us. :) We look forward to meeting you!

Sometimes you can see in Twitter when we’re online, so it’s good to get an account there, or if you’re under 13 ask you parent/big sibling to become our friend there. Then you can sometimes see when we appear online.

When will you or Kamaria come to Panfu?
Unfortunately we can’t say very much in advance when we’re online, because so many Pandas start asking questions we can’t possibly help everyone at once,  and someone gets dissapointed or sad. One of us comes over almost every other day, so if you log in often you’re bound to meet us some day. :)

Why do you have red writing in the speech bubbles? Why are you on level 99?
Me, Max and Kamaria are the official Panfu reporters, so we have a few extra qualities. ;) It’s easier for you to see our answers, when the writing is red, so the Panfu team decided to make it automatically so. Also we’re testing some new level features sometimes, so we’ve been set to level 99 already.

Unfortunately others can’t get red writing or levels higher than 50 at this moment. There are some Pandas with similar names as us. When you meet us in Panfu you can check if we have level 99, and the red writing, and you can be sure, that it’s the real Ella/Max/Kamaria. ;)


***About Gold Memberships and requests for free stuff***

Can I be a Gold Panda? Why can’t I be a Gold Panda for free?
Ella and I can’t give out Gold Memberships or other gifts for free unless you win one of our competitions where that is the prize. Remember to read the blog every day so you don’t miss the latest competitions and our news on Gold Panda Days! :)

You can read why the Gold Membership has to cost a little bit in this link. Please don’t ask for freebies in the comments, because they won’t be published.


***Technical issues***

Max and I can’t answer issues with your accountsnewsletters, e-mails, passwords, usernames being locked, payment, or technical problems in the game or quests. Please e-mail the Panfu team, and explain your problem clearly under this link.


***Right now in Panfu***

When will it snow?
We haven’t been able to forecast the weather, but it does seem to be close. I’m sure by Christmas we’ll have a white ground! :D

When will there be more quests?
We’ve told the Panfu team you’ve suggested to make more quests, and we’re hoping soon we’ll get something new. But if you get bored, remember every week something new happens! Right now we have the amazing advent calendar that gives you surprises every day, there are fun stories and activities in the blog, and you can write your own blog, make videos and other fun stuff with our tips in the side bar (under How to). So enjoy!

Can I get past days Christmas calendar presents today?
Unfortunately you can only get them on that same day. The presents change, so try to come around every day! ;)

How can I get the special skis?
If you open the calendar on at least 20 days (click on the stockings and receive your presents), you will get special skis!

The calendar told me I alredy got my presents but I can’t find them. What to do?
* If both items were for your tree house, check in your inventory in your tree house.
* If there was an outfit or a background, look in you player card’s inventory.
* If one of the items was a downloadable colouring picture, it opens up automatically in a new window or tab.
* If you still can’t find it, send an email to the Panfu team, and tell them which day’s present you didn’t get. They will check where it is.